Congratulations to Dr. LaVern Laseter! We are proud to recognize Dr. Laseter for her exceptional dedication, leadership, and compassionate patient care.
At AICA, we believe exceptional care starts with exceptional people.
Each month, we recognize a team member who goes above and beyond in showing our core values through the HEART Award:
Humble – I think of myself less, but I don’t think less of myself
Expert – I continue growing my skills to support the team
All-In – I give my full effort every day
Remarkable – I create memorable experiences for patients that lead them to return and refer others
Team – I help others succeed so we can deliver better care together
We’re excited to feature HEART Award recipient: Dr. LaVern Laseter, Regional Clinic Director at AICA.
From the moment you meet her, it is clear that Dr. Laseter is all-in for her patients and her team. Her unwavering commitment, extraordinary expertise, and selfless attitude make her an invaluable member of AICA and a true example of our values in action.
Showing HEART
Always Accessible and Ready to Help
Dr. Laseter’s professionalism and accessibility set her apart. She regularly takes calls from providers on weekends and after hours, offering expert guidance with clarity, patience, and respect. Her ability to explain complex medical information in a way that is easy to understand is invaluable to both our staff and our patients.
Stepping Up When Needed Most
When our team faced a backlog of patients waiting for therapy, Dr. Laseter didn’t hesitate—she jumped in to provide therapies herself, then transitioned right back to office visits. This kind of flexibility and initiative ensures that our patients always receive the care they need without delay.
Making a Lasting Impact on Patients
Dr. Laseter consistently goes above and beyond to create positive experiences for patients. When she overheard a front desk conversation about a care plan, she stepped in to personally clarify the details for the patient. That patient later requested to see her exclusively and even left a glowing online review mentioning her by name.
Supporting Her Teammates
Whether it’s allowing colleagues time to catch up on documentation or stepping in behind the scenes to keep everything running smoothly, Dr. Laseter makes sure no part of the care process is overlooked. Her actions uplift the entire team.
A Model of Professionalism and Empathy
In one particularly challenging encounter with a persistently rude patient, Dr. Laseter remained calm, listened attentively, and responded with empathy and patience. Her ability to de-escalate and maintain professionalism is a shining example of emotional intelligence in action.
Leading by Example
Dr. Laseter embodies the spirit of the HEART Award every day through her compassion, integrity, and willingness to help wherever needed. She is not only a skilled doctor, but also a mentor, a leader, and a team player who inspires those around her.
Please join us in congratulating Dr. Laseter, our June HEART Award winner, for setting the gold standard in patient care, collaboration, and dedication.
